Terms and Conditions

About YBV Group

Acceptance of These Terms

By accessing or using this website, you accept these Terms in full. If you do not agree to any part of these Terms, you should not use the website. Using the website, submitting an enquiry, or contacting us through any tool on the site is taken as your agreement to these Terms at the time of your visit.

General Information, Not Advice

Content on this website is general information only. It is not legal, insurance or financial advice, and it is not a substitute for advice suited to your specific circumstances. We take reasonable care with the information published on this website, but its accuracy, completeness or currency is not guaranteed, and we are not liable for any reliance you place on it. Where the rules matter — for example, reporting an accident or dealing with insurers — check with Victoria Police, VicRoads, your insurer or a suitably qualified adviser.

Our Services and Eligibility

YBV Group provides services for drivers involved in motor vehicle accidents that were not their fault. These services include arranging a comparable replacement vehicle, managing panel beating and smash repairs, and recovering costs from the at-fault driver or their insurer. Eligibility is assessed on a case-by-case basis, and any service is provided only under a separate written agreement that is signed before the service begins. Submitting an enquiry through this website does not in itself confirm eligibility or create an engagement to provide a service.

No Guarantee of Outcomes

We do not guarantee any particular outcome from our services, including the recovery of costs from the at-fault driver or their insurer. Outcomes depend on the circumstances of each accident and other factors outside our control. Nothing on this website should be read as a promise or guarantee that a replacement vehicle, repairs, or cost recovery will be provided or achieved in any particular case.

Website Content and Intellectual Property

All content on this website — including text, images, logos, and the YBV Group name — is owned by or licensed to YBV Group Pty Ltd and is protected by copyright and other intellectual property laws. You may view and print pages from this website for your own personal, non-commercial use, but you may not reproduce, distribute, or modify any content without our written permission.

Third-Party Links

This website may contain links to third-party websites and tools — including Google Maps and contact or messaging tools — that we do not control. These third parties operate under their own terms and privacy policies, which we encourage you to review. We are not responsible for the content, accuracy or practices of any third-party website. See our Privacy Policy for more detail on how these tools handle your information, including any storage of information overseas.

Privacy

We handle personal information in accordance with our Privacy Policy, which explains what information we collect, how we use and disclose it, and how you can access or correct it. By providing your information through this website, you consent to the handling of that information as described in the Privacy Policy.

Limitation of Liability

To the maximum extent permitted by law, YBV Group Pty Ltd excludes all liability for any loss or damage arising from your use of this website, including any inaccuracy, interruption, or unavailability of the website or its content. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be lawfully excluded under the Australian Consumer Law or any other applicable law. Where our liability for breach of a guarantee that cannot be excluded may lawfully be limited, our liability is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, services, or the law. The version published on our website at the time of your visit applies.

Governing Law

These Terms are governed by the laws of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria in relation to any dispute arising from your use of this website.