Smash repairs can feel like a black box — you hand over your car and hope for the best. It doesn't have to be that way. When you're not at fault, YBV Group manages your panel beating and smash repairs from start to finish and keeps you updated until your car is back. Here's how the process works.
Repairs start with an assessment of the damage. The repairer inspects your car, identifies what needs fixing or replacing, and works out the scope of the work. Sometimes more damage is found once panels come off, which can change the scope — that's normal, and it's something we keep you informed about.
The assessment also helps determine whether your car is repairable or a write-off. That decision affects what happens next, and we'll explain it clearly if it comes up.
Panel beating involves reshaping or replacing damaged panels, then preparing them for paint. Dents are removed or filled, panels are aligned, and the structure is checked. Once the panels are right, the car goes through painting, drying and reassembly.
The timeframe depends on the extent of the damage and parts availability. Minor panel work can be relatively quick; structural repairs or hard-to-source parts take longer. We manage the repairer and keep you updated on progress, so you're not left wondering where things are up to.
Before your car comes back to you, the repairs are checked to make sure everything is finished properly. Then your car is ready to collect, you return the replacement vehicle, and you're back on the road.
If anything isn't right when you get your car back, that's something we follow up. The aim is a repair you're happy with, not just a repair that's technically done.
When you're not at fault, the cost of your repairs is recovered from the at-fault driver or their insurer, so you're not paying for the damage someone else caused. YBV Group handles that recovery on your behalf, including when the other driver won't pay or isn't insured. Eligibility conditions apply.
You don't have to wait for the money to come through before your repairs start. We get the work underway and recover the costs in the background.
The thing that makes smash repairs stressful is usually the communication — not knowing what's happening, when your car will be ready, or who to ask. YBV Group takes that off your plate. You deal with one point of contact, and we deal with the repairer.
While your car is in for repairs, you're driving a comparable replacement vehicle arranged by us, so your life keeps moving. We're based in Brighton and help drivers across Melbourne's south-eastern suburbs.
Smash repairs don't have to be a black box. YBV Group manages your panel beating and repairs from start to finish, keeps you updated, and recovers the cost from the at-fault driver — all while you drive a comparable replacement vehicle. Check your eligibility on our contact page or call 0481 797 861. This article is general information only and isn't legal or insurance advice. Eligibility conditions apply.
We'll arrange your replacement vehicle, manage your repairs and recover your costs from the at-fault driver. Serving Melbourne's south-eastern suburbs from Brighton. Eligibility conditions apply.
