The details you collect at the scene make everything that follows easier — your insurance claim, recovering your costs, and getting your car repaired. Here's exactly what to get from the other driver, and what to do if they won't cooperate.
If there's more than one other car involved, get these details from each driver. It's easy to lose track when there are multiple vehicles, so write each set of details down separately or photograph them.
If you can, also note down the make, model and colour of the other car, the time and date, the exact location, and the direction each car was travelling. These small details can help sort out what happened later, especially if there's any disagreement about fault.
If there are witnesses, ask for their name and phone number too. An independent account can be valuable if the other driver later disputes what happened.
Stay calm and don't argue. If the other driver refuses to swap details, that's a matter for the police. Note down whatever you can — the number plate is the most important thing, plus the make and colour of the car, the time, and the direction they went. Then report it to Victoria Police.
A driver who won't exchange details after an accident may be committing an offence. Check with Victoria Police or VicRoads for the current rules, and read our guide on what to do after a hit and run for the steps to take.
Don't chase them — it's not safe and it won't help. Stay where you are, make sure everyone is okay, and write down everything you remember about the car and driver. Even a partial number plate and the colour of the car can be enough to start with.
Report it to the police as soon as you can. YBV Group can still help in many hit and run situations, so once you've reported it, get in touch.
The details you collect at the scene are what we use to recover your costs from the at-fault driver or their insurer. The more complete they are, the smoother that process tends to be. We chase the at-fault driver for what you're owed, including when the other driver won't pay or isn't insured.
While that's underway, we arrange a comparable replacement vehicle and manage your panel beating and smash repairs. You deal with one point of contact from our base in Brighton, serving drivers across Melbourne's south-eastern suburbs.
Collecting the right details at the scene — name, phone, address, rego and insurer — makes everything that follows easier, and it's what YBV Group uses to recover your costs. If you've had a not-at-fault accident, check your eligibility on our contact page or call 0481 797 861. This article is general information only and isn't legal or insurance advice. Eligibility conditions apply.
We'll arrange your replacement vehicle, manage your repairs and recover your costs from the at-fault driver. Serving Melbourne's south-eastern suburbs from Brighton. Eligibility conditions apply.
